⬅️ Refunds and order cancellation

You can cancel and refund orders directly from the back-office portal. 

• Live Orders
• Past Orders

Live Orders

To cancel and refund a live order, go to the "Live Orders" tab and click on the order you wish to cancel.

Click on the arrow in the top right to open the drop-down menu

In the drop-down menu, click "Cancel & Refund".

**NOTE**: You cannot cancel delivery orders within 15 minutes of the pick-up time.

A pop-up window will appear. Enter a reason for the cancellation and click "Confirm". The customer will be notified that their order has been cancelled & refunded via email.

Past Orders

To process refunds for past orders, go tp the "Refunds" tab. 

Refunds can take up to a maximum of 5-10 business days to appear on a customer's credit card statement.

To refund an order from your online ordering site you will need to provide:

• Order number
• Confirmation code
• Select between Partial Refund or Full Refund
• Provide the reason for the refund (this will appear in your monthly transaction report)